In the world of insurance, disputes between the insurer and the policyholder are inevitable. These clashes can result in damage to the relationship between the two parties and, in some cases, even lead to litigation. But, how do you ensure that you get your fair share in case of a dispute? This is where the Aviva Ombudsman comes in.
The Aviva Ombudsman is an independent arbitrator whose role is to help settle disputes between policyholders and the insurance provider. The person holding this position is responsible for ensuring the fair resolution of disputes in favour of either party involved. So, if you are an Aviva customer and have raised an issue or dispute, the ombudsman can assist in resolving it at no extra cost.
Understanding the role of the Aviva Ombudsman can help you navigate your way towards a satisfactory resolution in case of a claim dispute or any other insurance issue you may face. Here we delve deeper into the role of the Aviva Ombudsman and how it can help you avoid unnecessary legal battles.
Eligibility for the Aviva Ombudsman
If you are an Aviva customer and have an issue or dispute with the insurance company that remains unresolved, you can contact the Aviva Ombudsman. However, before setting the process in motion, you must have first raised the issue with Aviva’s customer care services and enough time has passed without any reasonable attempt to resolve it.
The complaint should be formal in nature, and you must have followed Aviva’s internal complaint procedure before seeking the Ombudsman’s services. Additionally, the complaint should fall under the terms specified by the Financial Ombudsman Service (FOS).
Role of the Aviva Ombudsman
The main responsibility of the Aviva Ombudsman is to investigate the complaint and assess whether the insurance company acted unfairly or not. Additionally, the Ombudsman ensures that both parties have an equal opportunity to present their evidence and arguments. They then form a decision that is reasonable based on the evidence presented.
The Aviva Ombudsman is impartial in their work, and they are not influenced by the insurance company. As such, they also ensure that the policies and procedures of the insurance provider comply with FCA regulations and industry standards.
The dispute resolution process at the Aviva Ombudsman
The dispute resolution process at the Aviva Ombudsman service has four main stages:
Stage one: Initial investigation
In stage one, the Ombudsman assesses whether they can investigate a particular complaint. The process can take as little as two weeks or as long as six months. Still, it’s important to note that a larger number of issues can take longer to resolve.
Stage two: Formal investigation
The formal investigation stage usually involves the insurance company and the policyholder providing evidence to the Ombudsman. Once the Ombudsman reviews the information they’ve gathered, they present their findings and issue a decision on whether the complaint can be settled.
Stage three: Settlement process
After the Ombudsman has made a decision, both parties are presented with the opportunity to receive money or other forms of compensation. If both parties agree to the settlement, the dispute is closed.
Stage four: Legal action
If a party is not pleased with the decision made by the Ombudsman service or declines to take part in the decision, they can go as far as legal proceedings if they so wish.
Benefits of the Aviva Ombudsman service
The primary benefit of the Aviva Ombudsman service is that it’s free. This means that if you’re an Aviva customer and you find yourself in a dispute with the insurance provider, you do not have to pay any extra fees to have your problem resolved.
Moreover, this service offers a fair and impartial method of dispute resolution. The Ombudsman is an independent adjudicator who is experienced in resolving insurance disputes fairly and impartially. They review the information provided by both parties and base their ruling on the facts presented.
In conclusion, the Aviva Ombudsman provides free dispute resolution services to help settle conflicts between policyholders and insurance providers. It ensures that the insurance company follows industry standards and procedures while also settling disputes in a fair and impartial manner. By offering an independent and hassle-free way of resolving disputes, the Ombudsman promotes transparency and trust between the insurer and the policyholder.